This Privacy Policy is directed to all visitors/users of our website, Titulus customer account holders, Titulus customers who purchase products online from our website and recipients of our newsletters (hereinafter “you”).
The purpose of our Privacy Policy is to inform you about the personal data we collect about you when you use our website or place an online order, why we collect it, how we use it, and your rights in this regard.
TITULUS PICTUS S.A., whose offices are located at Chaussée de Wavre 167A, 1050 Ixelles, registered with the ECB under the company number: 0835.631.442, telephone: +32 (0)2 512 98 30, e-mail: info@titulus.be is the party responsible for processing your data.
We collect your personal data for various reasons. The table below lists precisely these reasons and the corresponding legal basis.
Reason | Legal basis |
|---|---|
Customer management, orders and customer relationship management
We process personal data to carry out operations relating to the management of customers and contracts (customer accounts, placing orders, payment, deliveries, invoicing, accounting, customer relationship management, etc.). | The performance of a contract (Article 6.1.b) GDPR).
We also have a legitimate (business) interest in collecting and using your data to assess your customer satisfaction (Article 6.1.f) GDPR). |
Managing people’s opinions on products, services or content
We process personal data to evaluate reviews and improve our services. | We have a legitimate interest in processing data relating to reviews posted on our site in order to identify the strengths and weaknesses of the products, services and content we offer (Article 6.1.f) GDPR). |
Dispute management
We process personal data to manage possible disputes in connection with the sale of our products. | The performance of a contract (Article 6.1.b), GDPR).
We also have a legitimate interest in processing data in order to defend our interests, in particular in the context of legal proceedings (Article 6.1.f) of the GDPR) |
Statistics
We process personal data for statistical surveys or the production of statistical results, especially for the purpose of improving our websites, products and services. | We have a legitimate interest in processing data in order to improve the websites, products and services offered (Article 6.1.f) GDPR) |
Marketing to our customers and non-customers.
In particular, we process personal data for sending newsletters and promotional offers. | We have a legitimate interest in processing customer data (including data obtained directly in the course of the sale of a product) with a view to informing them about products and promotions that may be of interest to them and to build loyalty/reengagement.
In accordance with article XII.13(1) of the Economic Law Code and the Royal Decree of April 4, 2003, we process, after obtaining prior consent, the electronic contact data of non-customers in order to inform them about products and promotions that may be of interest to them. |
The personal data collected about you is collected directly from you and is processed based on the performance of the contract, our legitimate interest or your consent (as detailed under section 3 above).
The different categories of personal data collected are as follows:
Where personal data is required to be provided, the form will indicate this by an asterisk. If you do not provide us with this data, we will be unable to perform the requested service (in particular to follow up your order). Personal data not marked with an asterisk is sometimes requested. They are not mandatory and are simply intended to help us to know your preferences better and to offer you the service best adapted to them.
Your personal data may be transferred outside the European Union (for example for the hosting of our website), if so, this transfer is made to a country (or recipient) that provides an adequate level of protection, such as by the European Commission’s Standard Contractual Clauses.
The length of time we keep your personal data varies according to the different purposes of processing and possible legal obligations to keep certain data. These periods are listed below:
Purpose of the processing | Duration of conservation |
|---|---|
Customer management, orders and customer follow-up | The retention period is 10 years from the last order placement |
Management of people’s opinions on products, services or content | The period of conservation of the opinions on the products, services or contents extends until the end of the marketing of the aforementioned product, service or contents |
Management of disputes | The retention period is 10 years from the last order placement |
Statistics | The retention period is 3 to 10 years depending on the initial purpose for which the data was collected |
Marketing | The retention period is 3 years from the last action/reaction by the data subject |
You have the following rights with respect to your data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limitation of processing, right to portability. You can also define directives relating to the conservation, deletion and communication of your personal data after your death.
To exercise any of these rights, you can contact us by telephone: +32 (0)2 512 98 30 or by e-mail: info@titulus.be.
If you are not satisfied with our response or in the event of a breach, you have the right to lodge a complaint with the Data Protection Authority (https://www.autoriteprotectiondonnees.be/) by post (Data Protection Authority, Rue de la Presse, 35, 1000 Brussels) or by e-mail (contact@apd-gba.be).
We may place cookies on your terminal via your Internet browser when you visit our website. They record information about your navigation on our website. This information will be read during your subsequent visits, with the aim of allowing your navigation of our website, simplifying it and your use of the services. The cookies used are the following:
You can refuse or modulate the installation of these cookies, by setting your browser (see details below depending on the browser used). However, the use of our website may be altered or even impossible. The configuration of each browser is different. We therefore invite you to refer to the help menu of your browser:
