1. Why a Privacy Policy?

This Privacy Policy is directed to all visitors/users of our website, Titulus customer account holders, Titulus customers who purchase products online from our website and recipients of our newsletters (hereinafter “you”).

The purpose of our Privacy Policy is to inform you about the personal data we collect about you when you use our website or place an online order, why we collect it, how we use it, and your rights in this regard.

2. Who is responsible for the use of your data in connection with our services?

TITULUS PICTUS S.A., whose offices are located at Chaussée de Wavre 167A, 1050 Ixelles, registered with the ECB under the company number: 0835.631.442, telephone: +32 (0)2 512 98 30, e-mail: info@titulus.be is the party responsible for processing your data.

3. Why do we collect your personal data and on what basis?

We collect your personal data for various reasons. The table below lists precisely these reasons and the corresponding legal basis.

Legal basis
Customer management, orders and customer relationship management

We process personal data to carry out operations relating to the management of customers and contracts (customer accounts, placing orders, payment, deliveries, invoicing, accounting, customer relationship management, etc.).
The performance of a contract (Article 6.1.b) GDPR).

We also have a legitimate (business) interest in collecting and using your data to assess your customer satisfaction (Article 6.1.f) GDPR).
Managing people’s opinions on products, services or content

We process personal data to evaluate reviews and improve our services.
We have a legitimate interest in processing data relating to reviews posted on our site in order to identify the strengths and weaknesses of the products, services and content we offer (Article 6.1.f) GDPR).
Dispute management

We process personal data to manage possible disputes in connection with the sale of our products.
The performance of a contract (Article 6.1.b), GDPR).

We also have a legitimate interest in processing data in order to defend our interests, in particular in the context of legal proceedings (Article 6.1.f) of the GDPR)

We process personal data for statistical surveys or the production of statistical results, especially for the purpose of improving our websites, products and services.
We have a legitimate interest in processing data in order to improve the websites, products and services offered (Article 6.1.f) GDPR)
Marketing to our customers and non-customers.

In particular, we process personal data for sending newsletters and promotional offers.
We have a legitimate interest in processing customer data (including data obtained directly in the course of the sale of a product) with a view to informing them about products and promotions that may be of interest to them and to build loyalty/reengagement.

In accordance with article XII.13(1) of the Economic Law Code and the Royal Decree of April 4, 2003, we process, after obtaining prior consent, the electronic contact data of non-customers in order to inform them about products and promotions that may be of interest to them.

4. What personal data do we collect about you?

The personal data collected about you is collected directly from you and is processed based on the performance of the contract, our legitimate interest or your consent (as detailed under section 3 above).

The different categories of personal data collected are as follows:

  • personal identification data;
  • contact data;
  • financial, banking or transactional data;
  • data relating to your consumption behavior, your habits and your preferences related to the use you make of our products and services;
  • data relating to exchanges we have with you (e.g. questions about a product or service);
  • data relating to your opinions on our products, services or content; and
  • data relating to the follow-up of the commercial relationship.

Where personal data is required to be provided, the form will indicate this by an asterisk. If you do not provide us with this data, we will be unable to perform the requested service (in particular to follow up your order). Personal data not marked with an asterisk is sometimes requested. They are not mandatory and are simply intended to help us to know your preferences better and to offer you the service best adapted to them.

5. Is your personal data transferred abroad?

Your personal data may be transferred outside the European Union (for example for the hosting of our website), if so, this transfer is made to a country (or recipient) that provides an adequate level of protection, such as by the European Commission’s Standard Contractual Clauses.

6. How long do we keep your personal data?

The length of time we keep your personal data varies according to the different purposes of processing and possible legal obligations to keep certain data. These periods are listed below:

Purpose of the processing
Duration of conservation
Customer management, orders and customer follow-up
The retention period is 10 years from the last order placement
Management of people’s opinions on products, services or content
The period of conservation of the opinions on the products, services or contents extends until the end of the marketing of the aforementioned product, service or contents
Management of disputes
The retention period is 10 years from the last order placement
The retention period is 3 to 10 years depending on the initial purpose for which the data was collected
The retention period is 3 years from the last action/reaction by the data subject

7. What rights do you have in relation to your personal data and how can you exercise them?

You have the following rights with respect to your data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limitation of processing, right to portability. You can also define directives relating to the conservation, deletion and communication of your personal data after your death.

To exercise any of these rights, you can contact us by telephone: +32 (0)2 512 98 30 or by e-mail: info@titulus.be.

If you are not satisfied with our response or in the event of a breach, you have the right to lodge a complaint with the Data Protection Authority (https://www.autoriteprotectiondonnees.be/) by post (Data Protection Authority, Rue de la Presse, 35, 1000 Brussels) or by e-mail (contact@apd-gba.be).

8. Do we use cookies?

We may place cookies on your terminal via your Internet browser when you visit our website. They record information about your navigation on our website. This information will be read during your subsequent visits, with the aim of allowing your navigation of our website, simplifying it and your use of the services. The cookies used are the following:

  • for the proper functioning of our website: these cookies are essential to use certain features (connection to the customer account, registration of the cart …);
  • for audience measurement: these cookies allow us to carry out visit statistics to improve the services and offers proposed on our website and to collect technical information on your terminal (browser used, etc.) to better adapt the consultation of our website; and
  • cookies issued by social networks: We offer on our site buttons to share content on social networks (facebook, instagram …). When you visit our website, the social network can associate this viewing with your profile even if you do not click on the button and if you are not connected to this network. These social networks may therefore issue cookies from our site. We do not control the processes they use to match information about your browsing with the personal data they have. We recommend that you refer to the conditions of use of your data on these social networks.

You can refuse or modulate the installation of these cookies, by setting your browser (see details below depending on the browser used). However, the use of our website may be altered or even impossible. The configuration of each browser is different. We therefore invite you to refer to the help menu of your browser:


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Samedi 6 et dimanche 7/04
de 12h à 19h

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